This article is for general information only and is not a substitute for professional advice.
Telehealth has become a common way to access psychology services in Australia. If you are considering online sessions, here is what you need to know.
What Is Telehealth Psychology?
Telehealth psychology refers to sessions conducted remotely, usually via video call or phone. You connect with your psychologist from home (or another private location) instead of attending an office in person.
The content of the session is the same as face-to-face therapy – you discuss your concerns, work through issues, and learn strategies to support your mental health. The only difference is the delivery method.
Is Telehealth Effective?
Research suggests that telehealth psychology can be just as effective as in-person sessions for many concerns, including anxiety, depression, and stress. The key factors in therapy outcomes – such as the relationship with your psychologist and the approach used – remain the same regardless of format.
That said, telehealth may not suit everyone or every situation. Your psychologist can help you decide if it is appropriate for your needs.
Benefits of Online Sessions
Telehealth offers several practical advantages:
- Accessibility: You can access support from rural or remote areas, or if you have mobility challenges
- Convenience: No travel time means appointments can fit more easily into your schedule
- Comfort: Some people feel more at ease talking from their own home
- Continuity: If you move or travel, you can continue seeing the same psychologist
What You Need
To participate in a telehealth session, you will typically need:
- A device with a camera and microphone (smartphone, tablet, or computer)
- A stable internet connection
- A private, quiet space where you will not be interrupted
- Headphones (optional, but can improve audio quality and privacy)
Your psychologist will usually send you a link to join the video session via a secure platform.
Medicare and Telehealth
Medicare rebates apply to telehealth psychology sessions, just as they do for in-person appointments. You will still need a Mental Health Treatment Plan and referral from your GP.
Some psychologists offer bulk billing for telehealth, while others charge a fee with a gap payment. It is worth asking about costs when you book.
Privacy and Security
Psychologists use secure, encrypted platforms to protect your privacy during telehealth sessions. However, you are also responsible for ensuring your end is private – find a space where you can speak freely without being overheard.
Tips for a Good Session
To get the most out of your telehealth appointment:
- Test your technology before the session starts
- Minimise distractions – close other tabs, silence notifications
- Have a glass of water nearby
- Treat it like an in-person appointment – give it your full attention
Is Telehealth Right for You?
Telehealth is a flexible option that works well for many people. If you are unsure, discuss it with your psychologist or GP. Some people prefer a mix of in-person and online sessions, while others do all their appointments via telehealth.
The most important thing is that you feel comfortable and supported, whatever format you choose.